Returns

Returns

Customers within Norway according to Norwegian Law have full return right within 14 days after receiving the items, given that the item is unused and in its original condition and packaging, with all garment tags and labels included and still intact with your return.

For customers outside Norway the same right applies.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Please contact us by email at info@mexicanbox.no before returning any goods, and quote your full name, delivery address, order number and reason for return. We will send you the return address and further instructions via email.

Please note original and return postage are not refundable. Please ensure any returned products are packaged well before sending as we are not liable for damage that can occur during transit. We also advise recordable delivery as we are not responsible for items going missing in the post. Once we receive the product(s) back, we will refund the same debit, credit card or PayPal account that you used to pay for your goods. You will be notified of this refund via email.

Please note that all sale items that are purchased are final – no returns possible.

Exchanges

It is possible to exchange purchased items if needed but it must be the same item (in a different size or color if we have it on stock) or have the same value (value of item, not including shipping cost).

If you want to exchange an item(s) please email us to info@mexicanbox.no no later than 14 days from receipt. Please quote your full name, delivery address, order number, what item(s) you would like to exchange and what item(s) you would like instead. We will send you a reply confirming whether we have the item(s) you want in stock and only then should you send the items you wish to exchange. You are responsible for paying all shipping and return postage but we will send the new item(s) free of charge.

If you want a different item or the value is different, you need to follow the returns procedure above and make a new order.

Cancelling Your Order

If you wish to cancel your order please email us as soon as possible at info@mexicanbox.no. If the order has already been dispatched, you should follow the returns procedure above. Postage and shipping costs are non refundable.

Damaged Goods

We always do our best to ensure that your product(s) arrive in perfect condition. From time to time damage can occur in transit, if you do received damaged good(s) please contact us within 2 days of receipt. We will offer you an exchange (if stock levels allow)  or refund what you have paid, including the freight cost.

Claims

In case of a quality claim due to damaged or faulty product please contact us immediately at info@mexicanbox.no. Please note that our products are handmade and maybe small variations in size and apperance. we will replace the product free of charge or refund what you have paid, including the freight cost. If there is a problem with the goods, please notify us by email providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem.